How to Factory Reset Assurance Wireless Phone: A Step-by-Step Guide

Assurance Wireless provides free wireless phone service to eligible low-income households in the United States. While the service is reliable, you may encounter issues with your phone that require you to factory reset it. A factory reset erases all data and restores your phone to its original settings. In this post, we will guide you through the process of factory resetting your Assurance Wireless phone.

Why Factory Reset Your Assurance Wireless Phone?

A factory reset is a useful troubleshooting tool that can help resolve various issues with your Assurance Wireless phone. Some common reasons for factory resetting your phone include:

  • Your phone is running slow or freezing frequently
  • You want to sell or give away your phone and need to erase all data
  • You want to start fresh with a clean slate and remove all apps and settings

Before You Begin

Before you proceed with the factory reset, it is essential to back up your data. A factory reset erases all data on your phone, including contacts, photos, and apps. Make sure you have backed up all important data to avoid losing it. You can back up your data to your Google account or an external storage device.

How to Factory Reset Assurance Wireless Phone

The process of factory resetting an Assurance Wireless phone may vary depending on the model and operating system. In general, the steps involved are:

  • Step 1: Power Off Your Phone. The first step is to power off your Assurance Wireless phone. Press and hold the power button until the screen goes blank, then release the button.
  • Step 2: Access the Recovery Menu. Next, you need to access the recovery menu. To do this, press and hold the power button and the volume up button simultaneously. Keep holding the buttons until the recovery menu appears on the screen.
  • Step 3: Navigate the Recovery Menu. In the recovery menu, use the volume buttons to navigate up and down and the power button to select an option. Select the “Wipe data/factory reset” option to begin the factory reset process.
  • Step 4: Confirm the Reset. You will be asked to confirm the factory reset. Use the volume buttons to select “Yes” and press the power button to confirm.
  • Step 5: Wait for the Reset. The factory reset process may take a few minutes to complete. Do not turn off your phone or remove the battery during this time. Once the reset is complete, your phone will reboot automatically.
  • Step 6: Set Up Your Phone. After the reset is complete, your Assurance Wireless phone will be restored to its original settings. You will need to set up your phone as if it were new. Follow the on-screen instructions to select your language, connect to Wi-Fi, and set up your Google account.


A factory reset is a useful tool that can help resolve various issues with your Assurance Wireless phone. By following the steps outlined in this guide, you can perform a factory reset on your phone quickly and easily. Remember to back up your data before you begin to avoid losing any important information. If you encounter any issues during the factory reset process, contact Assurance Wireless customer support for assistance.

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